Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your order to request a return.

To be eligible for a return, the item must be:

  • Unused and unopened
  • In the same condition in which you received it
  • In its original packaging
  • Complete with all accessories, if applicable
  • Accompanied by proof of purchase or order details

To request a return, contact us at fixixpk@gmail.com.

Please do not send any item back before contacting us. Returns sent without prior approval may not be accepted.

If your return is approved, we will provide instructions for sending the item back.

DAMAGES, DEFECTIVE ITEMS & WRONG PRODUCTS

Please inspect your order as soon as it is delivered.

If you receive an item that is:

  • Damaged
  • Leaking
  • Defective
  • Incorrect
  • Missing an item or accessory

please contact us as soon as possible, preferably within 24 hours of delivery, with your order number and clear photos or videos of the issue.

We will review the case and provide an appropriate resolution where applicable.

NON-RETURNABLE ITEMS

For safety and hygiene reasons, we cannot normally accept returns for:

  • Opened or used pest-control products
  • Opened or used cleaning products
  • Opened chemical products
  • Products with broken or removed seals
  • Items that have been partially used
  • Products damaged due to incorrect use, storage or handling
  • Products returned without original packaging or required accessories
  • Custom or special-order products
  • Gift cards

If you are unsure whether your product is eligible for return, please contact us before sending it back.

SALE OR PROMOTIONAL ITEMS

Sale, clearance and promotional items are generally non-returnable unless they are damaged, defective or incorrectly supplied.

This includes products supplied as part of a promotional offer, bundle or free-gift promotion.

EXCHANGES

If you need a different product or replacement, please contact us first.

Where an exchange is approved, we may either arrange a replacement or ask you to return the original item and place a new order.

Any price difference or additional delivery charges may apply.

RETURN SHIPPING

If the return is due to:

  • A wrong item sent by FIXIX PK
  • A damaged item
  • A verified product defect

we may cover or reimburse the return shipping cost, depending on the case.

For returns requested due to a change of mind or customer ordering error, the customer will normally be responsible for return shipping charges.

Original delivery charges may be non-refundable unless the return is due to an error on our part.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be processed using the original payment method where possible.

For prepaid orders, please allow up to 10 business days after refund approval for processing. Your bank or payment provider may require additional time to reflect the amount.

For Cash on Delivery (COD) orders, approved refunds may be issued through bank transfer or another mutually agreed payment method, since there is no original electronic payment method to refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at fixixpk@gmail.com.

ORDER CANCELLATIONS

You may request cancellation before your order has been dispatched.

Once an order has been handed over to the courier, cancellation may not be possible.

If a dispatched COD order is refused without a valid reason, future COD orders may be subject to additional verification or advance payment requirements.

CONTACT US

For return, exchange or refund questions:

Email: fixixpk@gmail.com
WhatsApp: +92 306 516 1116
Address: Karachi, Pakistan